Delivery and returns
Once you have chosen the items you would like to order, you must finish the transaction by providing us with credit/debit card details* which will then be charged for the outstanding amount. Once the payment has been confirmed, your order will be packed and despatched immediately (during working days/hours) – Orders are not despatched if the payment has not been made in full. If there are any problems with taking your payment, a sales member will be in touch with you either via telephone or email.
*once we have charged your credit/debit card – we erase your payment details automatically – we do not store ANY personal payment information at all!
DELIVERY
We use both Royal Mail & Courier Companies such as DPD to deliver our orders to your address.
After trialling Free Delivery for UK residents, we realised it probably wasnt best for either our customers or for the website to do this. So we have reverted to our normal pricing structure on products, with one set delivery fee of either £3.95 (standard 2 to 4 day service) or next day delivery for £6.95.
Next Day Delivery - if you need your parcel urgently, then simply choose the next day delivery option. Place your order anytime befrore 4pm and recieve the order the following working day. So please note, that if you place your order on a Thursday after 4pm - this order will dispatch on Friday and not be with you until Monday as Monday will be the next working day after the items have been dispatched.
DELIVERY TO EUROPE
Love Afro Cosmetics are delighted to be able to offer our European customers very competitive delivery prices. All of the following prices are for delivery to Europe using DHL courier services. DHL prices their deliveries to European countries by ZONE. Please see the following ZONE list to see which Zone your country comes under. Each ZONE has a different price and we charge our customers accordingly.
The prices are based on orders which do not exceed 30KG in weight. If your order does weigh more than 30KG then we will contact you and let you know how much delivery will cost.
ZONE 1 Countries include: Belgium, Republic of Ireland, Luxembourg, Netherlands
COST TO ZONE 1 £15.95
ZONE 2 Countries include: Channel Islands, France
COST TO ZONE 2 £17.95
ZONE 3 Countries include: Austria, Italy, Portugal, Spain,
COST TO ZONE 3 £23.25
European Orders can expect to wait up to 6 working days to be delivered
INTERNATIONAL DELIVERY
We are very pleased to announce that as of March 1st 2011 we will now be shipping orders to the USA. This is the first time we are delivering to the States, but as there are so many customers out there that are interested in our products, we thought we had better start and meet the customers needs.
Deliveries to the USA will take up to 10 working days to reach you. We will either ship your order to you via International Recorded Delivery from Royal Mail or alternatively we will use DHL Express.
Cost to ZONE 5: USA: £35.95 for up to 2KG weight via Royal Mail Cost via DHL is the same but only up to 0.5KG weight.
REFUNDS
Our Refund Policy is a simple one. All hair & Skin care products (excluding hair extensions or wigs) can be returned to us for a refund or exchange within 14 days of their receipt! On the conditions that the products have not been opened, used or damaged in any way!
Please note that we do not refund delivery charges!
Gift cards are non-returnable and non-refundable.
LATE OR MISSING REFUNDS
Refunds take between 10-15 working days to be processed. After such time if you have not received the refund contact your bank to check the status of the delay. If this does not resolved your query please contact us at email@loveafrocosmetics.com.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@loveafrocosmetics.com.